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How do I Obtain Customer Feedback for ISO 9001:2015
Introduction
Getting feedback from customers on your product or service is an essential part of improving your quality management system, and a requirement of ISO 9001:2015.
However the standard does not explicitly describe how this should be done, and while there are many ways to capture customer feedback, this Customer Feedback Form provides a simple way to collect the data.
Collecting & Analysing Customer Feedback
This Customer Feedback Form can be sent to clients after they have purchased your product or service to collect data.
The form includes a combination of qualitative and quantitive questions which provide in-depth insights and measurable actions that can be tracked or used as part of your Quality Objectives.
