Search for answers or browse our knowledge base.
C8.7 – Control of nonconforming outputs
This policy outlines the approach to controlling nonconforming outputs as required by Clause 8.7 of ISO 9001:2015. It ensures that the organisation has effective processes in place to identify, manage, and correct nonconforming products, services, or processes to prevent their unintended release or delivery.
ISO 9001:2015 – Control of Nonconforming Outputs
Clause 8.7 of ISO 9001:2015 requires organisations to establish processes for controlling nonconforming outputs, ensuring that nonconforming products or services do not reach customers or cause operational disruptions. This includes identifying nonconformities, segregating nonconforming items, and taking corrective actions such as rework, disposal, or adjustment. The organisation must also evaluate the need for corrective and preventive actions and ensure that records of nonconformities and actions taken are maintained. By effectively managing nonconformities, organisations can minimise the impact of defects, improve quality, and enhance customer satisfaction.
