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C8.5 – Product and service provision
This policy outlines the approach to product and service provision as required by Clause 8.5 of ISO 9001:2015. It ensures that the organisation consistently delivers products and services that meet customer requirements, maintain quality standards, and comply with regulatory guidelines throughout the entire provision process.
ISO 9001:2015 – Product and Service Provision
Clause 8.5 of ISO 9001:2015 requires organisations to plan, implement, and control the processes needed for product and service provision. This includes managing production, delivery, installation, and any other relevant activities, ensuring that all conditions and requirements are met. Organisations must monitor and control the work environment, personnel competence, and any resources involved to ensure consistent quality. By effectively managing product and service provision, organisations can ensure that customer needs are fulfilled, risks are minimised, and quality objectives are achieved.
