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C8.4 – Control of externally provided processes, products and services
This policy outlines the approach to controlling externally provided processes, products, and services as required by Clause 8.4 of ISO 9001:2015. It ensures that the organisation effectively manages and monitors external suppliers and service providers to ensure that they meet the required quality standards and regulatory requirements.
ISO 9001:2015 – Control of Externally Provided Processes, Products, and Services
Clause 8.4 of ISO 9001:2015 requires organisations to establish processes for controlling externally provided products, services, and processes that affect product or service conformity. This includes selecting, evaluating, and monitoring suppliers based on their ability to meet specified requirements. Organisations must ensure that the externally provided processes and products are consistent with the defined quality standards and customer needs. By effectively controlling external providers, organisations can mitigate risks, maintain product quality, and ensure compliance with regulatory and customer requirements.
