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C7.2 – Competence
This policy outlines the approach to ensuring competence within the organisation as required by Clause 7.2 of ISO 9001:2015. It ensures that employees possess the necessary skills, knowledge, and experience to perform their roles effectively and contribute to the achievement of the Quality Management System (QMS) objectives.
ISO 9001:2015 – Competence
Clause 7.2 of ISO 9001:2015 requires organisations to determine the necessary competence for employees performing work affecting product or service quality. The organisation must ensure that employees are competent based on education, training, or experience. This involves providing appropriate training, evaluating competence, and taking action when necessary to address any gaps. By fostering competence across all levels, organisations can improve performance, reduce errors, and ensure that quality objectives are met consistently.
