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C9.1 – Monitoring, measurement, analysis and evaluation
This policy outlines the approach to monitoring, measurement, analysis, and evaluation as required by Clause 9.1 of ISO 9001:2015. It ensures that the organisation systematically collects and analyses data to assess performance, verify conformity, and drive continuous improvement within the Quality Management System (QMS).
ISO 9001:2015 – Monitoring, Measurement, Analysis, and Evaluation
Clause 9.1 of ISO 9001:2015 requires organisations to determine what needs to be monitored and measured, how data will be collected, and when analysis and evaluation should take place. This process ensures that performance trends, process effectiveness, and customer satisfaction levels are regularly assessed. Organisations must use this information to make informed decisions, identify areas for improvement, and ensure compliance with quality objectives and regulatory requirements. By implementing effective monitoring and measurement practices, organisations can enhance efficiency, reduce risks, and continuously improve their QMS.
