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C8.1 – Operational planning and control
This policy outlines the approach to operational planning and control as required by Clause 8.1 of ISO 9001:2015. It ensures that the organisation effectively plans, implements, and controls its operational processes to achieve quality objectives and meet customer requirements while maintaining the effectiveness of the Quality Management System (QMS).
ISO 9001:2015 – Operational Planning and Control
Clause 8.1 of ISO 9001:2015 requires organisations to plan, implement, and control the processes needed to meet quality objectives and ensure the consistent delivery of products and services. This includes determining resource needs, establishing procedures, and defining responsibilities for key processes. The organisation must ensure that operational controls are effective, risks are managed, and any changes to processes are carefully planned. By implementing robust operational planning and control, organisations can ensure efficiency, quality, and the ability to meet customer expectations consistently.
