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C7.4 – Communication
This policy outlines the approach to communication within the organisation as required by Clause 7.4 of ISO 9001:2015. It ensures that effective communication is established and maintained across all levels of the organisation to support the successful implementation and operation of the Quality Management System (QMS).
ISO 9001:2015 – Communication
Clause 7.4 of ISO 9001:2015 requires organisations to determine the internal and external communication needs relevant to the QMS. This includes establishing processes for communicating with employees, suppliers, customers, and other stakeholders, ensuring that all necessary information is accurately exchanged. The organisation must also ensure that communication is timely, effective, and aligned with the goals of the QMS. By facilitating strong communication, organisations can improve coordination, reduce misunderstandings, and enhance overall effectiveness in achieving quality objectives.
